The problem
Members booked classes through a long form, and popular sessions filled up while cancelled spots sat empty.
What I changed
I turned the schedule itself into the booking tool. Tapping a class shows its spots, and booking takes three taps from there.
Waitlists
When someone cancels, the next person on the waitlist gets the spot and a notification, with no staff involvement.
What I learned. Members already checked the schedule every morning, so it made sense for the schedule to be the booking tool too.
What happened
Classes ran fuller, and front-desk staff spent less time on the phone moving people between sessions.
Have a problem like this?
I take on two or three projects a quarter. Tell me what’s slowing your team down and I’ll reply within a day.